Software Support

Our dedicated team are on hand to help with your questions or queries and to assist with the use of our software.  Maintenance agreements are available as an option to all our Customers.  These provide peace of mind and ensure your products are delivered and correctly labelled, on time, every time.  They also include free upgrades ensuring that you are always up to date with current food legislation and changes to technology.

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From the moment you first install FMS software, our team are on hand to help you.  We provide training and assist you to set up your new system so that you can immediately start to reap the benefits.

Your data is an important business asset, and we can help you to devise ways to protect this, we can also help with contingency planning and disaster recovery, so that in the event of a failure you can be up and running in a timely manner without too much disruption to your business.

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Updates

We are continually striving to improve our products, and as a consequence issue regular updates.  These updates may be downloaded using the special update tool embedded into FMS software, whereby machines connected to the internet can seamlessly be upgraded to the latest version.

Updates usually include new functionality and new features, which are added as the result of Customer feedback, new technology or changes to Legislation.  Additionally, Customer specific updates are available that incorporate bespoke changes, particularly the customisation of stationery.

Training

Using FMS software should be an enjoyable and rewarding experience, to help accomplish this we offer online training, tailored to the individual(s) concerned.  Sessions are arranged for a day and time that suits, and are delivered in short but effective slices.  We ensure that you receive the instruction required and just as importantly an understanding of why.  Each session is followed by a period of practice before progressing onto the next, at a pace that is both manageable and achievable.

We engage with our students to ensure that training sessions are interesting, satisfying and relevant, which often results in a greater enthusiasm to learn and progress.